Love is in the Air

February is traditionally a time to appreciate your significant other, but why not use the occasion to surprise and appreciate your policyholders? Here are five creative ways to appreciate your customers from Foxbusiness.com:

1. Classify your customers into different tiers, such as gold, silver and bronze, based on amount spent, referrals or years of loyalty. Then select a gift for each level.
2. Offer long-time customers a special offer for a free service or give them a nice gift for their patronage.
3. Create a wall of fame at your office with photos of your most loyal customers.
4. Mail your customers a handwritten note thanking them for their loyalty and detailing how they have helped your business.
5. Call your customers to thank them for their business and ask if there is anything else you can do make their experience better.

Source: http://smallbusiness.foxbusiness.com/entrepreneurs/2011/10/03/six-easy-ways-to-show-your-customer-appreciation-and-strengthen-your-brand/

Ensuring Customer Satisfaction

We know that policyholder retention and customer satisfaction are of utmost importance for you when servicing a claim, and that is why we use the Tell ServiceMaster program. Tell ServiceMaster is a unique program designed to measure customer satisfaction and help improve customer loyalty.

We use this program to survey customers at the end of every job and then use the results to improve our service, train our employees and ensure that your policyholders are satisfied with the work we perform.

Customers consistently give our residential and commercial disaster restoration work high scores. The next time we serve one of your policyholders, feel free to ask us about our Tell ServiceMaster score.

Did you know

Each business has a unique code to schedule online.

To show appreciation to our commercial customers, your staff will receive 15% off any of our residential home cleaning services (i.e. carpet, upholstery, tile & grout, hardwood floor cleaning, etc.). 

If you don’t know your code let us know today!