Love is in the Air

February is traditionally a time to appreciate your significant other, but why not use the occasion to surprise and appreciate your customers? Here are five creative ways to appreciate your customers from Foxbusiness.com:

1. Classify your customers into different tiers, such as gold, silver and bronze, based on amount spent, referrals or years of loyalty. Then select a gift for each level.
2. Offer long-time customers a special offer for a free service or give them a nice gift for their patronage.
3. Create a wall of fame at your office with photos of your most loyal customers.
4. Mail your customers a handwritten note thanking them for their loyalty and detailing how they have helped your business.
5. Call your customers to thank them for their business and ask if there is anything else you can do make their experience better.

Source: http://smallbusiness.foxbusiness.com/entrepreneurs/2011/10/03/six-easy-ways-to-show-your-customer-appreciation-and-strengthen-your-brand/

Ensuring Customer Satisfaction

At ServiceMaster Clean^®, customer satisfaction is our top priority. Our daily efforts are executed with one goal is mind: to fulfill and exceed customer expectations. That is why we use the Tell ServiceMaster program. Tell ServiceMaster is a unique program designed to measure customer satisfaction and help improve customer loyalty.

We use this program to survey customers at the end of every job and then use the results to improve our service, train our employees and ensure that our customers are satisfied with the work we perform. Business Service customers receive their surveys 2-3 times annually, look for yours in the upcoming weeks!

We appreciate your feedback about our service and strive to continually improve your experience as a ServiceMaster Clean customer.

Did you know

Each business has a unique code to schedule online.

To show appreciation to our commercial customers, your staff will receive 15% off any of our residential home cleaning services (i.e. carpet, upholstery, tile & grout, hardwood floor cleaning, etc.). 

If you don’t know your code let us know today!