ServiceMaster Clean® DISASTER RESTORATION

March 23, 2011   ·   By ServiceMaster   ·   No Comments   ·   Posted in Air Duct Cleaning, Carpet Cleaning, Tile & Grout Cleaning, Upholstery Cleaning

Restore your home after fire, water, and smoke damage

When disaster strikes your home, your family’s lives are disrupted. All you want to do is get everything back to normal. Fast.

ServiceMaster Clean® is here to provide Peace of Mind® amidst the disruption. Our local service businesses are trained, equipped, and ready to restore your home after any disaster, from water in the basement to fire and smoke damage in the kitchen. We”ll dry and clean everything from documents to carpets to help you avoid mold problems later. We handle jobs as large as your entire home or as small as a single room.

DISASTER RESTORATION

We solve residential disasters quickly, whether the problem is water, fire, smoke, or a combination of all three. Rely on us from start to finish—even for special services such as fine art restoration. We also provide tips for mitigating the damage.

Water

Water damage restoration is an emergency business. That’s why ServiceMaster Clean® is on call 24 hours a day, 7 days a week, 365 days a year. Our quick response reduces your suffering and saves money. Water damage claims increase substantially if prompt action is not taken to contain the damage.

The cleaning professionals at ServiceMaster Clean® use advanced products, procedures, and equipment to assure the highest level of cleaning performance and protection for property and furnishings.

The process unfolds in six steps:

1. Inspection and assessment
2. Water removal
3. Anti-microbial application
4. Drying: air movement
5. Drying: dehumidifying
6. Drying: monitoring

Fire and Smoke

Even when the fire is out, the damage continues. Much of the material found in furniture and flooring is synthetic and when burned, it can create a variety of complex chemical reactions. After only a few days, these items go from cleanable to unsalvageable.

The professionals of ServiceMaster Clean® are experts in understanding the chemical combinations that can effectively clean and salvage belongings. We can even remove soot from at-risk items such as brass, aluminum, chrome, marble, tile, and porcelain as well as fabrics in upholstery and carpets, thus helping to avoid additional expenses.

We use the latest equipment and supplies in our five-step fire and smoke restoration process:

1. Emergency pre-cleaning
2. Content cleaning
3. Content pack-out
4. Wall and ceiling cleaning
5. Deodorization

Special Services

Whatever the disaster, we”re ready with answers. Some of the special damage recovery services we offer include:

• Structure drying
• Document drying
• Deodorizing service/odor removal
• Trauma site restoration
• Board-up service
• Debris removal service
• Pack-out and storage service
• Drywall replacement
• Mold remediation

Carpet Drying

One of the biggest problems with water disasters is its effect on carpets and floors. ServiceMaster Clean® understands these issues and provides fast, on-site carpet and wood floor drying.

Here’s what your ServiceMaster Clean® professional considers when drying carpet:

• Age and condition of carpetIf a carpet is so old that it is a better value to replace than attempt restoration, we”ll let you know what makes the best financial sense. ServiceMaster Clean® uses industry resources to help determine the exact value of carpet.
• Length of time carpet was exposed to waterMost carpets can withstand water for up to three days, but immediate response to your loss is critical. In most cases ServiceMaster Clean® can be at your site within two to four hours.
• Type of waterTypes of water affect the restoration process.
  • Clean water: Water from a clean source with no debris.
  • Grey water: Water that is not necessarily clean but is not hazardous (washing machine and dishwasher overflow, for example).
  • Black water: Sewage backup or runoff water. These losses are hazardous and should be handled with caution.
• Water temperatureThe temperature of the water is important to consider. For example, a hot water heater with very warm water will affect the glue used to hold carpet fibers together.

Here’s what we consider when drying wood floors:

• Wood floors are very sensitive, so proper drying is critical.
• Wood naturally holds water—up to 10% depending on the type of floor.
• Wood can absorb another 5% to 10% without showing any noticeable effects. Within a few days, however, floors that cannot hold the water any longer will expand, causing cupping or crowning. Both are very difficult to restore.
• Emergency response is critical for any damage to wood floors.